Revised May 21, 2018

Introduction

Privacy is important, and Xceed Software Inc. (Xceed) is committed to transparency, protection of your data, and keeping up to date with the best practices of the industry to maintain the integrity of our data infrastructure. We hope the following information will help you make an informed decision about how you visit this website and whether or not to share personal information with us.

Xceed is committed to sound data management practices and believes in transparency. Our revised Privacy Statement explains:

What Personal Data we collect and why we collect it

How we use Personal Data

Who we share Personal Data with

The choices and rights you have, including how to access, update, and remove Personal Data.

Please read this Privacy Statement carefully. By using or accessing our products and services, you acknowledge that you have read, understood, and agree to be bound to all the terms and conditions of this Privacy Statement, and the “Terms of Use” or other customer agreement between you and Xceed that is applicable to the particular product or service you are using or accessing (collectively, “User Agreements”).

If you do not agree to this Privacy Statement and the applicable User Agreement, please exit and do not access or use the Service.

Your Information

Information We Collect

(a) Information you voluntarily provide to us: When you sign up for, download, or purchase and use Xceed software, consult with our customer service team, send us an email, post on our blog, download free trial software, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your name, physical address, email address, IP address, phone number, credit card information, as well as other demographic information.

By giving us this information, you consent to it being collected, used, disclosed, transferred to Canada, and stored by us.

(b) Information we collect automatically: When you use our products or browse our websites, we may collect information about your visit, your usage of the services, and your web browsing. This may include your IP address, operating system, browser ID, and browsing activity. We may collect this information as part of log files or through cookies or other tracking technologies.

(c) Cookies and tracking: We and our service providers may use cookies and similar tracking technologies on our website to analyze trends, administer the website, track users’ movements, and gather demographic information. You can control the use of cookies at the individual browser level. For more information about cookies and how to opt out, see our Cookie Policy.

Lawful Basis for Processing Personal Data & Use of Personal Information

Xceed is based in Canada and complies with local data protection laws and GDPR with respect to EU persons.

(i) Contract: Processing is necessary for the performance of a contract in the following situations:

To provide price quotes, bill and collect money owed

To send system alerts and communicate changes to products and services

To provide customer support and communicate regarding accounts

To improve our services and analyze data

(ii) Consent: Processing based on consent in the following situations:

To send promotional content and follow marketing preferences

(iii) We may use and disclose Personal Information for purposes such as:

Promoting use of our services and advertising based on interests

Providing suggestions and advertising based on browsing activities

Data Collected for and by our Partners

Resellers are responsible for ensuring they have permission to process end-user data. Xceed may transfer personal information to third parties that help promote, provide, or support services. We will retain personal information to provide services or comply with legal obligations.

Third Parties

We may disclose personal information to third-party service providers and advertising partners for support or targeted advertising purposes.

Security

If a security breach affects a user, Xceed will notify the user as soon as possible and report the actions taken in response.

Xceed uses appropriate security measures, including SSL, to protect data and limits access to personal information to employees or contractors who require it.

Compliance

We Operate in Canada

Your information may be transferred to, stored, or processed in Canada. By using our websites, you consent to the transfer of your data to our facilities in Canada and third parties as described in this policy.

Accuracy and Retention of Data

We retain data as long as your account is active or as necessary to provide services, resolve disputes, prevent abuse, and enforce agreements.

Access & Right of Erasure

We provide access to personal information within 30 days upon request. You may request access, correction, or deletion of your personal information at any time.

Cookie Policy

What are Cookies?

Cookies are small data files used by websites to provide services or improve functionality. First-party cookies are set by the website owner, while third-party cookies enable third-party features like advertising and analytics.

Why Do We Use Cookies?

We use cookies for essential website functionality and to track interests for personalized content and advertising.

Controlling Your Cookies

You can manage cookies through your browser settings. For interest-based advertising, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.