Home Forums ActiveX components Other ActiveX components Runtime error 372 received from XceedBackup

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    #43109 |

    Hi All,

    I am receiving the above runtime error when attempting to access the RestoreJob of the backup control.

    The error message says that the version of the XceedBkp.dll may be outdated.

    Here is the registry info;

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}]
    @=”RestoreJob Class”

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\Control]

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\InprocServer32]
    @=”C:\\Program Files\\DDSI\\Common\\XceedBkp.dll”
    “InprocServer32″=hex(7):32,00,2e,00,2c,00,45,00,69,00,66,00,36,00,21,00,61,00,\
      3f,00,4f,00,5a,00,72,00,68,00,25,00,31,00,50,00,37,00,6e,00,36,00,42,00,61,\
      00,73,00,65,00,3e,00,37,00,69,00,2d,00,48,00,4d,00,21,00,64,00,28,00,70,00,\
      3f,00,72,00,2a,00,45,00,36,00,38,00,36,00,2b,00,6b,00,57,00,59,00,00,00,00,\
      00
    “ThreadingModel”=”Both”

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\Insertable]

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\MiscStatus]
    @=”0″

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\MiscStatus\1]
    @=”132497″

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\ProgID]
    @=”XceedSoftware.XceedBackup.RestoreJob.1″

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\Programmable]

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\ToolboxBitmap32]
    @=”C:\\PROGRA~1\\DDSI\\Common\\XceedBkp.dll, 107″

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\TypeLib]
    @=”{072C4DE1-ECF3-11D2-A5CD-00105A9C91C6}”

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\verb]

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\verb\1]
    @=”&Properties,0,2″

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\Version]
    @=”1.0″

    [HKEY_CLASSES_ROOT\CLSID\{8C1CA45B-F430-11D2-A5D1-00105A9C91C6}\VersionIndependentProgID]
    @=”XceedSoftware.XceedBackup.RestoreJob”

    The registry entries appear to be intact.

    The controls are being installed by InstallShield Pro 12 in a basic MSI project.

    I can uninstall the application and the registry entries disappear, but when I install it and run it for the first time I get the above error, even though the registry entries are present after reinstall.

    Once the error occurrs, if I go to add/remove and repair, it seems to clear the problem, or just using regsvr32 also corrects it.

    Does there appear to be anything missing from the CLSID registry entry or something incorrect that would cause this problem of the dll not be properly registered the first time through?

    This specific error is coming off of Windows Server 2008, however I have many customers using XP (SP2) that experience the same problem.

    Any help would be appreciated.

    Imported from legacy forums. Posted by Gary (had 4832 views)

    Xceed Support
    Member
    Post count: 5658

    You said it yourself, the XceedBkp.dll needs to be register to prevent this error. There may be a problem with the registration of the .dll with InstallShield?

    Imported from legacy forums. Posted by CharlesB (had 1251 views)

    User (Old forums)
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    Post count: 23064

    [quote user=”CharlesB”]You said it yourself, the XceedBkp.dll needs to be register to prevent this error. There may be a problem with the registration of the .dll with InstallShield?[/quote]

     Charles,

    I realize that its not getting properly registered, however I have limited options of trying to find out why it does not always register correctly.

    I have installshield set to dynamically aquire the registry entries during the build, so even if I update the components it should be getting the reg entries for the currently installed component, and of course it’s pointing to the redist files.

     I was hoping maybe someone would spot something in the CLSID entrys that did not look right or something.

     

    Imported from legacy forums. Posted by Gary (had 6641 views)

    User (Old forums)
    Member
    Post count: 23064

    [quote user=”CharlesB”]You said it yourself, the XceedBkp.dll needs to be register to prevent this error. There may be a problem with the registration of the .dll with InstallShield?[/quote]

     I unfortunately have to bump this old thread because it is now happening on Windows 10. The component is listed in the registry, however, trying to register it manually gives the below error;

      “The module “XceedBkp.dll” was loaded but the call to DLLRegisterServer failed with error code 0x800200009″.

     What does this mean and how can I fix it? Is this component compatible with Windows 10? 

    Imported from legacy forums. Posted by Gary (had 190 views)

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