Compare subscriptions

At Xceed, we endeavor to provide the support and services that professional developers deserve. Whenever you need help, you may consult the wealth of online technical resources we have placed at your disposal below. If you have an active support and upgrade subscription, or wish to take advantage of the free support included with every trial product, you may contact Xceed's support staff to receive prompt and concise answers to your queries.

Xceed's product subscriptions provide solid, cost-effective support solutions (as well as perpetual licenses and major/minor upgrades). Companies invest a great deal of capital in the tools their developers use and in the developers themselves. If software developers have problems using a component or control, wasting time trying to resolve the problem in effect increases a company’s investment. Having solid support keeps that investment in check and protects it.

Note: As of March 1, 2012, all of Xceed's products are only available through product subscriptions that provide support and upgrades. Previously, products were available without a subscription, and customers were entitled to standard free support for 60 days and 6 months of bug fix service releases and bug fixes in new versions. Customers who purchased a product before March 1, 2012 within the preceding 60-day / 6-month timeframe can still take advantage of those free support and bug fix benefits.

The standard product subscription features one year of prompt priority support, and immediate updates to the latest versions of your licensed products. In the case of a subscription associated to a suite, the subscription also includes free licenses to any new products Xceed adds to the suite during the subscription. See the table below for subscription details.

The Blueprint subscription provides all the same benefits as the standard product subscription, but also gives you the C# code of the .NET products (and the XAML of the WPF / Silverlight products).

The Enterprise subscription can be summed with two words: extreme support! Conceived of with companies producing mission-critical software in mind, the Enterprise subscription represents the ultimate in customer support. It has all the features of the standard subscription, but adds development team support for critical issues, priority bug fixes for your issues started in 1 week, 2-hour 24/7 response-time via pager, scheduled callbacks 24/7, and more. See the table below for details. With an Enterprise subscription, you get the very best in personalized, priority support, directly from the experts.

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