I've been using the Xceed Grid for .NET and WPF DataGrid for about 4 months now.
I use these forums regularly when I need help. I search the forums first.
But so many times I find a similar/exact question, but it has been left unanswered. I find this unbelievable, and frustratingly useless.
This isn't just some random forum... this is the Xceed forum hosted by Xceed to help their customers. Xceed needs to go back and answer people's questions, and answer current questions more quickly.
Sure, you want people to pay for support contracts, but those are for the real complicated stuff. I actually have a support contract, but for the simple stuff, I just want to do a quick search and be done.