If you get this exception when trying to run 3D charts (using OpenGL), it may be due to the fact that you do not have the right Visual C++ runtime installed on the machine.

We have started compiling our chart component with Visual Studio 2008 recently, and to run it, the system needs to have VC++ 2008 runtime installed, which is not the case on many systems, since it is not a required windows update, and not all systems have Visual Studio 2008 (which includes this runtime).

So you can download it from here, install it on the target computer, and see if it resolves your issue.

http://www.microsoft.com/downloads/details.aspx?familyid=D5692CE4-ADAD-4000-ABFE-64628A267EF0&displaylang=en

 

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André
Software Developer
Xceed Software Inc.

Also, if you are compiling your project on a 64-bit operating system, make sure that the build target is "x86" and not "AnyCPU".

This is because the OpenGL library is written for a 32-bit architecture.  The build will work on 64-bits operating system as long as the target is "x86" (not "AnyCPU", not "x64") because of WoW (Windows on Windows, http://en.wikipedia.org/wiki/Windows_on_Windows ).

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Ghislain
Technical Support and software developer
Xceed Software Inc.
Knowledge Base : http://xceed.com/kb/
Update Center : http://xceed.com/updates/
Documentation Center : http://xceed.com/doc/
For everything else, there is Google

Can these runtimes be incorporated into our application's setup package?

We need our setup to be as simple as possible, and requiring customers to download and install something separately is not an option.

It depends on what tool/installer you are using to do your deployments. 

It is certainly possible, if you choose an installer that can do this kind of operations (launching a redistributable package from the installer) as this Microsoft package can be downloaded for free by everyone.  If you have some licencing issues in mind concerning the Microsoft redistributable package, you can contact Microsoft.

I can't see why the installer would have to download the package. 

Best regards

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Ghislain
Technical Support and software developer
Xceed Software Inc.
Knowledge Base : http://xceed.com/kb/
Update Center : http://xceed.com/updates/
Documentation Center : http://xceed.com/doc/
For everything else, there is Google